Trouble Shoot a Charging Session
Charging an electric vehicle can be a simple and convenient process, but you may occasionally
run into issues. Below we've provided several common issues, with troubleshooting
instructions.
Home Charging
If you're having trouble charging your EV at home, here are some potential issues and solutions:
• The charging cable won't connect to the port on your EV.
Make sure the port and cable are both clean and dry. Check the connector on the cable
for any damage or debris.
• Your EV won't start charging when plugged in.
Check the charging status on your EV's dashboard or the charging station's display.
Make sure your EV is set to charge and that the charging cable is securely plugged in.
• The charging station keeps tripping the circuit breaker.
The charging station may be drawing too much power for your circuit. Try moving the
charging station to a different outlet or changing the amperage your vehicle is set to
pull. If you find both solutions are not sufficient, you may have to upgrade to a higher-
capacity circuit.
Work Charging
If you're having trouble charging your EV at work, here are some potential issues and solutions.
• The charging station is out of service.
Check the charging station's display or the company's charging network app for any
updates or notifications about maintenance or repairs. If the station is still out of service
after a few days, notify your company's facilities or maintenance department.
• The charging station won't recognize your EV.
Make sure your EV is compatible with the charging station's connector type. Try
unplugging and replugging the charging cable, or restarting the charging session on the
charging station's display or app.
• The charging station is charging too slowly.
Check the charging status on your EV's dashboard or the charging station's display. If the
charging speed is much slower than expected, the station may be experiencing a power issue or other technical difficulties.
DC Fast charging
If you're having trouble using a DC fast charging station, here are some potential issues and solutions.
• The charging station won't start a charging session.
Check the charging station's display or app for any error messages or notifications. Make sure your EV is compatible with the charging station's connector type, and that the connector is securely plugged in.
• The charging session stopped unexpectedly.
Check the charging status on your EV's dashboard or the charging station's display. If the charging session stopped due to an error or issue, try restarting the session on the charging station's display or app.
• The charging station is charging too slowly.
Check the charging status on your EV's dashboard or the charging station's display. If the charging speed is much slower than expected, the station may be experiencing a power issue or other technical difficulties. Notify the charging network operator or customer support for assistance.
department.
DC Fast Charging
If you're having trouble using a DC fast charging station, here are some potential issues and
solutions:
• Issue: The charging station won't start a charging session.
Check the charging station's display or app for any error messages or notifications. Make
sure your EV is compatible with the charging station's connector type, and that the
connector is securely plugged in.
• Issue: The charging session stopped unexpectedly.
Check the charging status on your EV's dashboard or the charging station's display. If the
charging session stopped due to an error or issue, try restarting the session on the
charging station's display or app.
• Issue: The charging station is charging too slowly.
Check the charging status on your EV's dashboard or the charging station's display. If the
charging speed is much slower than expected, the station may be experiencing a power
issue or other technical difficulties. Notify the charging network operator or customer
Charging an electric vehicle can be a simple and convenient process, but you may occasionally
run into issues. Below we've provided several common issues, with troubleshooting
instructions.
Home Charging
If you're having trouble charging your EV at home, here are some potential issues and solutions:
• The charging cable won't connect to the port on your EV.
Make sure the port and cable are both clean and dry. Check the connector on the cable
for any damage or debris.
• Your EV won't start charging when plugged in.
Check the charging status on your EV's dashboard or the charging station's display.
Make sure your EV is set to charge and that the charging cable is securely plugged in.
• The charging station keeps tripping the circuit breaker.
The charging station may be drawing too much power for your circuit. Try moving the
charging station to a different outlet or changing the amperage your vehicle is set to
pull. If you find both solutions are not sufficient, you may have to upgrade to a higher-
capacity circuit.
Work Charging
If you're having trouble charging your EV at work, here are some potential issues and solutions:
• The charging station is out of service.
Check the charging station's display or the company's charging network app for any
updates or notifications about maintenance or repairs. If the station is still out of service
after a few days, notify your company's facilities or maintenance department.
• The charging station won't recognize your EV.
Make sure your EV is compatible with the charging station's connector type. Try
unplugging and replugging the charging cable, or restarting the charging session on the
charging station's display or app.
• The charging station is charging too slowly.
Check the charging status on your EV's dashboard or the charging station's display. If the
charging speed is much slower than expected, the station may be experiencing a power
Charging an electric vehicle can be a simple and convenient process, but you may occasionally run into issues.
Below we've provided several common issues, with troubleshooting instructions.
Home Charging
If you're having trouble charging your EV at home, here are some potential issues and solutions:
• The charging cable won't connect to the port on your EV.
Make sure the port and cable are both clean and dry. Check the connector on the cable for any damage or debris.
• Your EV won't start charging when plugged in.
Check the charging status on your EV's dashboard or the charging station's display. Make sure your EV is set to charge and that the charging cable is securely plugged in.
• The charging station keeps tripping the circuit breaker.
The charging station may be drawing too much power for your circuit. Try moving the charging station to a different outlet or changing the amperage your vehicle is set to pull. If you find both solutions are not sufficient, you may have to upgrade to a higher capacity circuit.
Work Charging
If you're having trouble charging your EV at work, here are some potential issues and solutions:
• The charging station is out of service.
Check the charging station's display or the company's charging network app for any updates or notifications about maintenance or repairs. If the station is still out of service after a few days, notify your company's facilities or maintenance department.
• The charging station won't recognize your EV.
Make sure your EV is compatible with the charging station's connector type. Try unplugging and replugging the charging cable, or restarting the charging session on the charging station's display or app.
• The charging station is charging too slowly.
Check the charging status on your EV's dashboard or the charging station's display. If the charging speed is much slower than expected, the station may be experiencing a power issue or other technical difficulties.
DC Fast Charging:
If you're having trouble using a DC fast charging station, here are some potential issues and solutions:
• The charging station won't start a charging session.
Check the charging station's display or app for any error messages or notifications. Make sure your EV is compatible with the charging station's connector type, and that the connector is securely plugged in.
• The charging session stopped unexpectedly.
Check the charging status on your EV's dashboard or the charging station's display. If the charging session stopped due to an error or issue, try restarting the session on the charging station's display or app.
• The charging station is charging too slowly.
Check the charging status on your EV's dashboard or the charging station's display. If the charging speed is much slower than expected, the station may be experiencing a power issue or other technical difficulties. Notify the charging network operator or customer support for assistance.